Taxpayers are furious that only a small percentage of IRS calls get answered - and it is getting worse
Americans who have tried to get in touch with the Internal Revenue Service know that it can be difficult to get through to speak to someone. And during this year's tax season only 31 percent ever successfully reached a human when they called the agency for help, a new report has revealed. This is worse than last filing season, when 35 percent of calls were picked up by a human.
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