I bought a 'faulty' car from major dealership – now I'm facing a hefty £4,000 bill | LWKGSXJ | 2024-03-02 12:08:01
Matthew Harris, from Peterborough, Northamptonshire, alleges that his VW Tiguan had a varie
A DRIVER claims he has been left with a £4,000 restore invoice after being bought an allegedly faulty automotive by a serious dealership.
Matthew Harris, from Peterborough, Northamptonshire, alleges that his VW Tiguan had a variety of pre-existing, and even probably harmful, faults when he purchased it in June final yr.
Mr Harris was bought the automotive second-hand by Massive Motoring World, a big dealership chain centred around London, the South East and the East Midlands.
The car was bought with 55,413 miles on it, just over 1,000 miles after the MOT.
Mr Harris claims that after driving it for less than round 600 miles, he began to feel a "grinding" when using the brakes and that the automotive began to overheat.
He advised The Solar On-line: "I spoke to huge Motoring World they usually stated to put it in my native garage to see what's improper.
"I put it in there and within a couple of days they found that the automotive had a blocked DPF (diesel particulate filter), that the rear tyre was barely street authorized and that each one four brake discs needed replacing.
"That was going to value round £3,500."
Mr Harris claimed that he went to Massive Motoring World with this estimate however was advised that they might not repair his motor at one among their service centres as a result of a "technical difficulty".
As an alternative, he was allegedly advised to have the automotive fastened by the local storage and to contact his warranty company.
But a couple of days later, he says the garage discovered an extra problem with the turbocharger, pushing the invoice up to £four,750.
Indeed, a report from the garage, seen by The Solar, showed that the driving force's aspect rear tyre was worn right down to 2mm, simply above the minimum legal tread depth of 1.6mm.
Likewise, mechanics discovered that the brake discs have been "heavily worn and corroded" and there was "excessive play" in the turbo.
<!-- End of Brightcove Player --> The report concluded: "We consider that these faults have been current at the time the car was bought by the client and haven't developed over 576 miles [since he bought it].
"For instance, brake discs don't put on heavily over 576 miles."
Nevertheless, Mr Harris claims that the guarantee company agreed to pay £1,155, leaving him chargeable for over £3,600 of prices, which he feels must be coated by Huge Motoring World.
He further alleged that the dealership brand ignored his emails persistently, before ultimately offering solely £406 in the direction of the bill.
He went on: "They stated as a result of they use reconditioned elements, they might have fastened it for that much.
"I rejected that as a result of I had to hire a automotive for £400 as properly, so I'm £4,000 out of pocket with the repair bill."
The disgruntled driver then staged what he referred to as a "peaceful protest" outdoors the Peterborough branch, which he claims led to a menace of authorized motion, earlier than receiving a name a number of days later with a suggestion of £1,600.
Matthew defined that he rejected this new quantity as he needs the complete value to be coated by Massive Motoring World.
He protested: "All I would like is the garage repair paid and my hire automotive paid.
"I'm not asking for damages or anything, simply what I've paid for the automotive.
"But then they threatened to take me to court once more."
Massive Motoring World denied the claims and stated it had not found fault with the automotive earlier than it was bought.
It stated the tyres have been "utterly legal" when it bought the car and denied any challenge with the brake discs, DPF and turbocharger.
However the firm advised The Sun it had now agreed to pay Mr Harris a total of £2,780 to cover a lot of the works.
The agency stated: "The tyres have been inspected by our technician visually, and there was no need to vary the tyre. Regardless of this we agreed to pay for a brand-new tyre to be fitted.
"The car passed our brake check which is carried out on a rolling street the same as an MOT brake check. There might have been some corrosion, however the discs, pads and braking efficiency carried out inside the security tips. Regardless of this, we accepted Mr Harris's request for the rear brakes and authorised the work to be carried for brake discs and pads for both the entrance and the rear, however Mr Harris declined the cost."
Relating to the problems across the DPF, the firm denied there was "extreme soot content" and stated it operated "as it ought to".
The spokesman added: "There have been no warning lights or issues at the time of the Massive Motoring World inspection and no fault introduced itself to warrant additional inspection.
"The unbiased inspection famous a fault code with the NOX sensors, which was authorised, repaired, and paid out for at the price of £1,080."
The firm additionally denied a fault with the turbocharger and stated Mr Harris "had the turbo unit changed without making us aware of any difficulty".
Massive Motoring World stated it had provided Mr Harris a total cost of £2,780 to cover the tyre, brake disc and NOX sensor replacements and repairs.
It stated it will not pay Mr Harris £1,000 for the turbocharger to be fastened nor a further service Mr Harris "determined" to have carried out.
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